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Sep
30
Support availability October 3rd-7th
Posted by Volkan T. on 30/09/14 16:34

Greetings Warface Community,

 

We want to inform you that due to public holiday the Turkish support will be unavailable between October 3rd-7th. But no worries Turkish support will be back on 8th October with full speed! English, German, French and Polish support will not be affected.

 

We apologize for the inconvenience caused.

 

TR: https://crytek.kayako.com/Knowledgebase/Article/View/371/148/3-7-ekim-tarihleri-arasnda-trkce-destek


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Sep
17
Warface Launcher: White screen after launch
Posted by Michael N. on 17/09/14 15:46

Dear Warface players,

we are aware of an issue that prevents the launcher from loading and therefore, making it impossible for some users to access the game. We are currently investigating potential causes and will update this news as soon as we have any information to share.

We apologize for any inconveniences caused.

 

DE: https://crytek.kayako.com/Knowledgebase/Article/View/362/150/warface-launcher-white-screen-nach-dem-starten

FR: https://crytek.kayako.com/Knowledgebase/Article/View/365/152/warface-launcher-lecran-blanc-apres-le-lancement

PL: https://crytek.kayako.com/Knowledgebase/Article/View/363/149/warface-launcher-biay-ekran-po-probie-wczenia

TR: https://crytek.kayako.com/Knowledgebase/Article/View/364/148/warface-masast-srm-beyaz-ekran-sorunu-hakknda

 


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Sep
10
Repair cost issue with ZX84 USP and Q-92
Posted by Michael N. on 10/09/14 13:18

Dear Warface players,

we have identified an issue that presents itself, when you have either the Q-92 or the ZX84 USP pistol equipped and try to repair your gear via the "Repair all" function, or only the mentioned item individually.

Due to a bug, the repair costs that are displayed for the weapons are absurdly high and even though an error message displays that there is not enough currency available, in some cases, all Warface $ on the account have been removed due to this error.

We advise players to unequip this weapon and / or refrain from using the "Repair all" function when the item is equipped and rather repair each item seperately. We are currently looking into the issue and are confident that it will be resolved soon. Of course, we will reimburse all players that have lost their Warface $ due to this issue, accordingly.

 We apologize for any inconveniences caused and will update this news as soon as we have further information. Should you have any further questions concerning this issue, you can contact our support team.

 

EN: https://crytek.kayako.com/Knowledgebase/Article/View/361/147/repair-cost-issue-with-zx84-usp-and-q-92

DE: https://crytek.kayako.com/Knowledgebase/Article/View/358/150/reparaturkosten-fehler-bei-zx84-usp-und-q-92

FR: https://crytek.kayako.com/Knowledgebase/Article/View/359/152/cout-de-reparation-incorrect-pour-les-pistolets--q-92--et--zx84-usp

PL: https://crytek.kayako.com/Knowledgebase/Article/View/357/149/problem-z-napraw-q-92-i-zx84-usp

TR: https://crytek.kayako.com/Knowledgebase/Article/View/360/148/zx84-usp-ve-q-92-silahlarnn-onarm-miktar-sorunu-hakknda

 


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Aug
20
[Resolved] Team Deatmatch Motel map - no rewards screen
Posted by Bartlomiej B. on 20/08/14 11:18

Dear Warface Community,

The issue has now been resolved.

Please accept our apologies for the inconvenience caused.

 

FR: https://crytek.kayako.com/Knowledgebase/Article/View/356/152/team-deathmatch-motel---lecran-de-recompense

DE: https://crytek.kayako.com/Knowledgebase/Article/View/354/150/team-deatmatch-motel-map---kein-belohnungsbildschirm

PL: https://crytek.kayako.com/Knowledgebase/Article/View/355/149/team-deathmatch-motel---brak-ekranu-z-nagrodami-za-wykonanie-misji

TR: https://crytek.kayako.com/Knowledgebase/Article/View/353/148/takm-sava-motel---gozkmeyen-odl-ekran


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Jul
11
Support Update
Posted by Clemens K. on 11/07/14 11:12

Dear Warface Community,

As some of you may have noticed the response times of our Customer Support Teams have increased over the course of the last week.

The good news is this is due to new players joining our community. On the downside it means we get more help requests. We are answering all requests in our ticket queue as soon as humanly possible and no requests are getting lost.

However you can also help us reducing the wait time by consulting our knowledgebase prior to opening a ticket and also we wish to ask you to not open multiple tickets on the same issue as this increases the response time for yourself and everyone else.

Thank you very much and we are confident to have our ticket queues back in shape in no time.

Your Crytek Customer Support Team

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Merhaba Warface oyuncuları,

Pek çoğunuzun fark ettiği gibi geçtiğimiz haftadan bu yana Müşteri Hizmetleri Takımımızın geri bildirim süresi biraz artmış bulunmaktadır.

Buradaki iyi haberse pek çok yeni oyuncu topluluğumuza katılmıştır. Elimizden geldiğince tüm yardım taleplerinize sonuçta geri dönüyor, yardımcı olmaya çalışıyoruz ve hiç bir talebiniz emin olun ki arada kaynamıyor.

Yine de zaman kazanmamız adına bize yardım edebileceğinizi düşünüyoruz. Bir yardım talebi yollamadan önce, kısa bir Bilgi Bankası turuna çıkıp sorununuzun cevabı daha önceden verilmiş mi diye bakabilirsiniz. Ayrıca aynı yardım talebini yeniden, pek çok kez yollayarak otomatik olarak geri bildirim süremiz de - hem sizin hem de diğer oyuncular için- uzamaktadır.

İlginiz için şimdiden teşekkürlerimizi sunarız ve kısa zaman sonra talep merkezimizin tekrar eski hızına kavuşacağına inanıyoruz.

Crytek Müşteri Hizmetleri Takımı

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Liebe Warface Spielergemeinschaft,

wie manche unter Euch vielleicht schon festgestellt haben kommt es seit letzter Woche zu Verzögerungen bei der Beantwortung eurer Tickets.

Dies liegt daran, dass mehr und mehr Menschen Warface spielen und Teil unserer Community werden. Wir beantworten eure Fragen so schnell es uns möglich ist und es gehen keine Tickets verloren.

Ihr könnt uns dabei helfen die Antwortzeiten für alle zu verringern, indem Ihr unsere Wissensdatenbank konsultiert bevor Ihr ein Ticket öffnet. Eine weitere Maßnahme ist es immer nur ein Ticket zu einem Problem zu öffnen. Wenn ein Spieler mehrere Tickets zum gleichen Problem aufmacht führt dies zu höheren Antwortzeiten für alle Kunden.

Wir können nur hoffen, dass Ihr Verständnis für die derzeitige Situation habt und wir sind zuversichtlich, dass wir unsere Warteschlangen bald wieder vollständig unter Kontrolle haben.

Vielen Dank!

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Chère communauté Warface,

Comme certains d'entre vous ont pu le constater, le temps de réponse de nos équipes de support consommateur a augmenté ces dernières semaines.

La bonne nouvelle est que ceci est due au fait que nous avons beaucoup de nouveaux joueurs qui ont rejoint notre communauté. En revanche, ceci veut aussi dire que nous devons également assister un plus grand nombre de joueurs. Nous répondons à toutes les demandes qui nous sont envoyés le plus rapidement possible et nous souhaitons vous confirmer de nouveau que nous répondons à toutes les demandes.

En revanche, vous pouvez également nous aider à réduire ce temps d'attente en consultant notre base de connaissance avant d'ouvrir un ticket. Nous souhaiterions également vous demander de ne pas ouvrir plusieurs tickets pour le même problème car ceci augmentera le temps que nous prenons pour vous répondre pour vous-même et les autres joueurs.

Merci beaucoup de votre compréhension et nous sommes certains que nous arriverons à retrouver un rythme normal d'ici quelques temps.

Votre équipe de support consommateur de Crytek.

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Droga Społeczności Warface,

Jak wielu z Was pewnie już zauważyło czas odpowiedzi na zgłoszenia wysłane do działu Obsługi Klienta Crytek zwiększył się w ostatnim tygodniu.

Dobrą wiadomością jest fakt, że mamy teraz mnóstwo nowych graczy, którzy zasili naszą społeczność. Niestety oznacza to również, że otrzymujemy coraz więcej zgłoszeń, na które staramy się odpowiedzieć w możliwie najszybszym terminie. Zapewniamy, że żadne zgłoszenie nie będzie pominięte.

Aby skrócić czas oczekwania, przed wysłaniem zgłoszenia prosimy sprawdzić naszą Bazę Wiedzy i prosimy nie otwierać kilku zgłoszeń dotyczących tego samego problemu, ponieważ zwiększa to czas oczekiwania na odpowiedź zarówno dla Ciebie jak i innych użytkowników.

Dziękujemy za wyrozumiałość, jesteśmy pewni, że wkrótce wszystko wróci do normy.

Wasza Pomoc Techniczna Crytek


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