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Fake Warface pages offering free Kredits
Posted by Henry S. on 25/10/16 11:59


From time to time some fake Warface pages pop up on the internet offering free Kredits, VIP, codes, etc.

Most of the time you only have to log in to "claim" your free gifts.


These are phishing pages intended to steal your account!

Actural Warface phishing pages are:


As soon you log in, you give away your account credentials. Crytek will close all compromised accounts permanently ! is the ONLY official Warface page!

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Keeping your Warface account information safe online
Posted by Henry S. on 20/10/16 16:48

Keeping your Warface account information safe online

Recently there have been a number of high profile security breaches where databases of email addresses and passwords have been stolen from online companies.

We have been made aware that individuals have been attempting to gain access to Warface players’ accounts using such stolen information. If you use the same password for your Warface account as with other online accounts, which could have been compromised in a security breach, this could affect you.


To help secure your account, please RESET YOUR PASSWORD


To further prevent accounts being compromised or “phished” we recommend you take the following steps:

  • Use a strong password
  • Do not use the same password as you use for other services
  • Do not share your login information with anyone
  • Do not click links that claim your account may be compromised
  • Whenever you need to log in to Warface, authenticate your account, or perform a transaction, please ensure you are visiting our official site –
  • Always check that when you log in, the web address does not redirect to a non-Crytek site


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Warface - "kicked for suspected cheating"
Posted by Henry S. on 04/10/16 14:43

Warface - "kicked for suspected cheating"

Customer Support has received a number of tickets regarding the disconnect message:  "Kicked for suspected cheating".


Warface and EasyAntiCheat require both a constant connection between the client and their dedicated server.

If the communication flow is being delayed or interrupted, the server will initiate a disconnect of this client.

In almost all investigated issues we found that a temporary high Latency as being the root cause of this disconnect.


This is NOT a CRYTEK issue but a NETWORK related issue!


For further information regarding "Kicked for suspected cheating" please see the linked document here

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Warface Voucher System and Intel® Software Starter Pack
Posted by Henry S. on 09/09/16 15:51

Warface Voucher System

We are currently experiencing an issue with the code/voucher system. Redeemed codes and vouchers may be marked as successfully activated on GFACE, Steam, or the Warface website, but may not be received in-game.

We apologize for the inconvenience and are working on resolving it as soon as possible.

Intel® Software Starter Pack

If you received a code from the Intel® Software Starter Pack  and you have had problems redeeming it, please contact Intel.

Intel will issue a new code for customers who're entitled to.

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Ping limitation on Warface - IMPORTANT INFORMATION!
Posted by Henry S. on 05/08/16 9:26

Ping Limitation on Warface !

What is Ping Limitation?

Ping Limitation is a way of restricting access to the Warface West Game servers when network latency is too high. A Ping Test is done by sending out a Echo Request and waiting for the Echo Reply. One value you get form a Ping test is the round-trip time.

Warface uses TCP to transmit Data Packets between Server an Client. TCP is a connection orientated transport protocol.

On a TCP connection the sender maintains a timer from when the packet was sent, and re-transmits a packet if the timer expires before the message has been acknowledged.

Ping Limitation on Warface:

If this timer exceeds a defined limit, the connection will get dropped.
The Ping limit values vary by game mode and realm, and will be closely monitored by the Warface Producer and team.

What happens if your Ping is beyond the set value:

If the timer value exceeds the Ping limitation value, the client automatically get kicked from the game room.


We might adjust these values in the future to ensure that everyone has the best Warface experience possible.


Important: Customer Support can NOT change these Ping limit values! If you have any concerns regarding the ping limitations, please don't hesitate to address them in the forum.


Please see the general update information on here

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